Excited is a word not strong enough to describe my feelings about my good friend Dee Ann Turner joining us for the Leadership Summit portion of our Leadership Summit & Users Group Conference, May 6, 2020 in Salt Lake City. Dee Ann has been a friend of mine for many years. I’ve always admired her intelligence, passion and commitment to understanding and developing a strong others-focused organizational culture. Her practical experience as the Vice President of Talent at Chick-fil-a has provided her the launching pad to share the best strategies and practices with organizations around the world. In her latest book, Bet on Talent: How to Create a Remarkable Culture That Wins the Hearts of Customers, Dee Ann provides the road map to building a strong culture that engages employees and members. I thought it would be a good idea to give you an opportunity to get to know Dee Ann a little bit prior to the Leadership Summit.
When it comes to running a business, the most important decisions a leader makes are not about products or locations; they’re about people. For more than 30 years, Dee Ann has been recruiting, selecting, and retaining some of the best talent in the restaurant business.
“People decisions are the most important decisions a leader makes. Those decisions include the type of culture that is created and grown and certainly how talent is selected, stewarded, and sustained. There is no greater calling for a leader than to do these things well,” says Dee Ann.
There is a difference between hiring people and selecting talent. In her role as talent architect for Chick-fil-A, Dee Ann chose three criteria for selecting talent – character, competency, and chemistry. The “3 C’s.”
“To be selected for a role at Chick-fil-A, the candidate must possess the character that matches the organization, the competency to match the role, and the chemistry to match the team,” says Dee Ann.
Dee Ann used the “3 C’s” for three decades across thousands of franchisees to help grow a regional restaurant chain into a global multi-billion-dollar enterprise. While the formula may sound simple, the execution is far more difficult, according to her.
If your credit union leadership team could benefit from learning more, make plans to attend ServiStar Consulting and Profile Strategies’ special Leadership Summit, May 6, in Salt Lake City, where Dee Ann Turner will be our Summit speaker and facilitator. Register your team today to take advantage of early-bird discounts!
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