by Mike Neill
Date: 09/27/19

Do Your Employees Trust You?

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Trust is something you have to develop over time through consistency, through close proximity, and through being knowledgeable in your work. 

by Mike Neill
Date: 09/20/19

Don’t Parent Your Employees

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Employees begin to act like children when managers behave like PARENTS!

by Mike Neill
Date: 09/13/19

Ask Tough Questions to Yield Positive Change

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Asking yourself tough, targeted questions can help credit union leaders connect the dots between employee engagement, member experience, and leadership effectiveness.

by Mike Neill
Date: 09/06/19

Connecting Member Experience and Employee Engagement

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Your members are never going to love your credit union until your employees love it first.

by Mike Neill
Date: 08/28/19

Culture Change Doesn’t Happen by Chance

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Change can happen quickly, but unlike other cultural changes, your sales and service culture won’t change, in a positive direction, by accident. 

by Mike Neill
Date: 08/23/19

The Credit Union Mission Inspires the Next Generation of New Hires

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Did you know that our research, performed at the request of the Filene Research Institute, shows that high performing credit union employees have more thinking in common with those who work at the Red Cross than those who work for a bank?

by Mike Neill
Date: 08/16/19

Turn Your Member Reps into Selling and Service Superheroes…with a little Coaching!

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Have you tried coaching your current employees to perform the right skills and exhibit behaviors in alignment with the organization’s values? If you do, you’ll be surprised how your current staff is capable of transforming your branch/department culture and, in turn, your bottom-line.

by Michael Neill
Date: 04/30/19

Your Culture May Be Ruining Your Brand

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Your brand is the emotional image your members have of your credit union.

by Mike Neill
Date: 03/06/19

Coaching is NOT the Same as Managing- It’s So Much Better!

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Many times, the most effective managers are not the ones with the most technical skills. They are ones with the ability to improve employee performance and transform the credit union’s bottom-line. 

 

by Mike Neill
Date: 02/25/19

Are Your Employees Disengaged?

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According to Gallup Poll research, 55 percent of employees say they are disengaged in the work of the organization. More alarmingly, 16 percent say they are actively disengaged. These employees are consistently against virtually everything. If you can think of certain employees when you read this, you have unengaged employees.

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