Sales & Service Culture Blogs

Learn practical tips to improve your sales and service culture and ways to coach your team for a better member experience.

Turn Your Member Reps into Selling and Service Superheroes…with a little Coaching!

08 19

Your Culture May Be Ruining Your Brand

04 19

Coaching is NOT the Same as Managing- It’s So Much Better!

03 19

Are Your Employees Disengaged?

02 19

Stop trying to act like a bank - How to Build a Thriving Sales and Service Culture

04 18

Welcome to our dynamic Leadership Podcast designed uniquely for credit union leaders

Expert interviews, essential topics, and insight from years of real-life experience consulting hundreds of credit unions… this podcast provides you with actionable content to enhance your leadership skills & grow your credit union.

During your commute to work, your lunch break, your workout, or as you do projects around the house… No matter when or where you listen, you definitely won’t want to miss out on these valuable insights.

Latest Episodes:

Season 2, Ep 1: The Connection Between Member Experience and Employee Engagement

The Gallup Group recently revealed:

• 70% of an employee’s engagement in work is directly tied to their immediate supervisor.
• 71% of U.S. workers say they are disengaged in their work.
• 65% of managers say they are disengaged in their work.

With these high percentages, how will credit unions create a world-class member experience if they can’t determine how to present their members with highly engaged employees?  They can’t. Member Experience is not exclusively about systems, processes and technology. It’s not about simply making it easier for the member. It’s about creating the highest level of member experience to consistently create a “Wow” experience.

This podcast - The Connection Between Member Experience and Employee Engagement - will provide you with an understanding of what your employees should be doing to maximize member experience by improving employee engagement.