Welcome ServiStar Consulting Credit Union Clients!

Here’s where you can access all of our services. Be sure to bookmark the login pages so you can go directly there next time.

Schedule a telephone meeting

The Vertex Management Development Program is a research-based, year-long program that can be customized to each manager’s assessed needs via a 360-degree evaluation and management skills assessment. Check back later for a new login button. For more information, contact Michelle@ServiStarConsulting.com.

Library 3.0 Login

The ServiStar Library 3.0 is a computer-based training platform used to provide credit union employees with an understanding of how to effectively lead, coach, sell, and refer.

After your credit union’s Library 3.0 Administrator enrolls you in the course programs, you will receive a welcome email that includes your login credentials. The subject line is: Welcome to ServiStar Consulting’s Library 3.0 and the sender is Whitney@ServiStarConsulting.com.

Please contact Whitney at the email above with any questions.

Click here to access the NEW ISS Resources page.

Note: this page is password protected. Contact Whitney Pickett for access. 

ISS Admin and Report Login 

NOTE: If you are looking for training videos and admin guides for the NEW ISS, head over to that tab. This page is for the older version of the Internal Service Survey. If you have any questions contact Michelle at Michelle@ServiStarConsulting.com.The Internal Service Survey is a web-based survey that allows employees to evaluate the service delivered for a specific service experience from a specific employee. The ISS is used to measure internal service performance, identify areas of strength and opportunities for improvement.

If you have received a username and password, click on the Login button to access manager- and executive-level reports, and admin functions.  Contact Michelle at Michelle@ServiStarConsulting.com with any questions.

ISS Training Webinars

For executives and managers: How to Obtain Participation and Buy-In to the ISS (21 minutes)
For executives and managers: Coaching and Action Planning for the ISS (54 minutes)
For all employees: How to Participate in the Internal Service Survey (ISS) (47 minutes)
For executives and managers: Using and Tracking the ISS Debriefing Checklist for Coaches and Employees (22 minutes)
For all employees: How to Participate in the New Engagement Questions for the ISS (11 minutes) 
For executives: How to Access and Understand the Executive Level ISS Reports (35 minutes)
For executives: How to Manage Employee Engagement Questions (29 minutes)
For managers: How to Access and Understand the Manager Level ISS Reports (16 minutes)
How to Complete the Service Description on the ISS (10 minutes)

Additional Resources:

For executives:

Managing and Coaching the Employee Engagement Results

For executives and managers:

Debriefing Checklist for Coaches